RETURN POLICY

Last updated May 05, 2025

Thank you for shopping at Quantum. If you are not entirely satisfied with your purchase, we're here to help.

Returns
Defective Items
Return Process
Exchange and Refund Policy
Exceptions
Questions

Returns

We accept returns for items that are defective or significantly different from the approved design. All returns must be initiated within 14 days of receipt. To ensure a smooth return process, please keep your original packaging and receipt until you are satisfied with your purchase.

Defective Items

If you receive a defective item, please contact us immediately with photos and a description of the defect. We will work with you to resolve the issue through replacement or refund.

Return Process

To initiate a return, please follow these steps:

Contact our customer service team within 14 days of receipt
Provide order number and photos of the defective items
Wait for return authorization and shipping instructions
Package items securely with all original materials
Ship items back using the provided return label

Exchange and Refund Policy

Exchanges

We offer exchanges for items within 14 days of receipt. To request an exchange:

Contact our customer service with your order number
Specify the item you wish to exchange and your preferred replacement
Wait for confirmation of replacement item availability
Return the original item in its unused condition with all original packaging

Please note that exchanges are subject to product availability. If your desired replacement is unavailable, we can offer a refund or suggest alternative products.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

The following refund methods apply:

Credit/Debit Card purchases: Refunded to the original card
Bank Transfer payments: Refunded to the original bank account
Store Credit: Added back to your account

Partial Returns and Exchanges

For orders with multiple items, you may return or exchange individual items. Partial refunds will be issued for the returned items only, and any volume discounts may be adjusted based on the final quantity kept.

Processing Time

Exchange processing: 2-3 business days after receiving the return
Refund processing: 3-5 business days for approval
Credit card refund: 5-10 business days to appear on your statement
Bank transfer refund: 3-7 business days to process

Exceptions

The following items cannot be returned:

Custom-designed packaging that meets specifications
Items that have been used or opened
Items marked as non-returnable
Items without proof of purchase

Questions

If you have any questions about our Returns Policy, please contact us at [email protected] or:

2690115 ALBERTA LTD.

#23 – 1725 30 Ave NE

Calgary, Alberta T2E 7P6

Canada